Our Features
The platform enables centralized management of mobile SIM-based calls. Distributed teams across branches can run multiple campaigns directly from their mobile phones, ensuring seamless coordination with central oversight.
For enhanced security during SIM-based mobile calls, the customer’s number is masked and removed from the agent’s mobile call log. This protects privacy and improves answer rates, allowing field and branch teams to connect without revealing sensitive information.
All SIM-based conversations from mobile phones are recorded and can be accessed in real-time or in batches. This ensures every mobile interaction has a digital footprint, providing full visibility into customer outreach activities across all branches.
After each SIM-based mobile call, answered and unanswered dispositions are recorded, ensuring tamper-proof analytics. This allows organizations to track the results of every mobile interaction with full transparency.
The smart auto-dialer creates an assembly-line effect for SIM-based mobile calls by automating the next call decision after each manual call. This results in more efficient mobile phone conversations for branch-based teams, increasing throughput.
For unanswered SIM-based mobile calls, the system automatically adds the customer back into the dialer based on a preset time lag. This increases the customer connection rate for mobile phone-based campaigns managed by field teams
Agents making SIM-based calls from mobile phones can bring a Team Leader (TL), Branch Manager (BM), or Virtual Relationship Manager (VRM) into the call for support in real time. Seniors can view customer details on their mobile device during the joint call, enhancing the quality of mobile-based conversations.
If multiple SIM-based mobile calls require senior support, agents can queue them for sequential handling. This allows frontline resources to efficiently manage mobile calls while maintaining senior involvement without call drops
Automatic notifications are triggered for scheduled callbacks, follow-ups, and data uploads after each SIM-based mobile call, ensuring no customer interaction is missed.
During each SIM-based mobile call, agents can send preconfigured SMS templates with a single click. This streamlines post-call communication for mobile-based customer interactions.
Before each SIM-based call from a mobile phone, agents can preview customer and product details, including call history. This ensures that branch-based frontline resources are well-prepared, with relevant information accessible throughout the call.
When a customer has multiple products linked to one mobile number, agents making SIM-based calls from their mobile phones can view all policies in a single interaction. This reduces redundant calls and allows branch-based teams to handle complex customer accounts efficiently.
After each SIM-based call from a mobile phone, agents can quickly update call status, dispositions, remarks, and schedule callbacks with one click. This keeps mobile call workflows efficient and easy to manage for distributed teams.
Agents making SIM-based mobile calls can search for customers using multiple parameters, such as policy number, unique ID, or customer name. This flexible search functionality simplifies the process of finding customer details during mobile-based outreach.
Unique data formats and dispositions allow teams making SIM-based mobile calls to focus on specific objectives within campaigns. Every interaction is tracked, providing clarity and precision in reporting, even for calls made outside traditional call centres.
A centralized repository provides training videos for agents making SIM-based calls from mobile phones. These must be consumed before campaign dialing begins, ensuring readiness across distributed mobile teams.
Detailed reports track all SIM-based mobile calling activities, including dispositions, callbacks, and customer interactions. This provides valuable insights into the performance of mobile outreach campaigns, helping to optimize branch-based operations.
Only authorized mobile SIMs can be used for making SIM-based calls. This prevents misuse or unauthorized access, ensuring secure customer interactions even when calls are made from branch locations or frontline resources' mobile phones.
© 2025 SpearON. All rights reserved.