Spear ON Call Centre is an enterprise app that transforms your android phone into the most advanced call centre solution. The App works on auto-dialler feature for increasing agent productivity. Call recordings and productivity reports are available to the enterprise line hierarchy in a drill down dashboard format.
This app is ideal for organizations that are looking at reducing their infrastructure cost or organizations that are looking at scaling at top speed. Spear On Call Centre enables you to tap into the power of remote working with transparency and ease
Our Call Centre app is designed for the use of our call centre employees or for the use of our client’s call centre employees. The App core functionality is that of an auto-dialler where the app enables the registered users to make calls and reach out to different target audience using auto dialer mechanism. All calls made in the app environment are recorded and stored on our cloud server for quality and training purposes. As a part of the process, the app needs to have permission to accessing microphone, storage and contacts
| Function | Permission | Use |
| Microphone | Record Audio | The app works as a call centre autodialler for registered users and needs to access microphone for enabling audio recording of calls made within the app environment. |
| Phone | PROCESS OUTGOING CALLS, | The permission allows apps to know your phone number, current cellular network information, and ongoing call status. We require this permission for programatically dialling the number received from backend. Calls dialled are recorded. Post the conversation is over, the calls are disconnected programmatically |
| Contacts | READ CONTACT | App Needs this permission to read your calling logs for creating call centre reports and agent productivity |
| Storage | Read Storage, Write Storage | The app needs this permission in order to record and store the calls made using our app framework. These call records are synced to our cloud server and deleted from the phone |
This privacy policy governs your use of the software application call centre for mobile devices that was created by Evolgence Telecom Systems. This Enterprise Application is designed to help registered users to work as call centre workers using their mobile phone. This app transforms an android phone into an advanced call centre seat. It allows users to make calls in app framework and dial calls using auto dialer framework.
User Provided Information
The Application obtains the information you provide when you download and register the Application. Registration with us is mandatory for using the app.
When you register with us and use the Application, you generally provide (a) your name, email address, age, user name, password and other registration information; (b) information you provide us when you contact us for help; (c) information you enter into our system when using the Application, such as contact information and project management information.
We may also use the information you provided us to contact your from time to time to provide you with important information, required notices etc
Automatically Collected Information
In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.
This Application does not collect precise information about the location of your mobile device.
No we do not share or provide access to third parties to view data unless it is required by law. We will share your information with third parties only in the ways that are described in this privacy statement.
We may disclose User Provided and Automatically Collected Information:
You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
We will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. We will retain Automatically Collected information for up to 24 months and thereafter may store it in aggregate. If you’d like us to delete User Provided Data that you have provided via the Application, please contact us at support@evolgence.com and we will respond in a reasonable time. Please note that some or all of the User Provided Data may be required in order for the Application to function properly.
We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here and informing you via email or text message. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes. You can check the history of this policy by clicking here.
By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in India. If you reside outside India your information will be transferred, processed and stored there under Indian privacy standards.
[I|We] want to inform you that whenever you use [my|our] Service, in case of an error in the app [I|we] collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your devices’s Internet Protocol (“IP”) address, device name, operating system version, configuration of the app when utilising [my|our] Service, the time and date of your use of the Service, and other statistics.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your devices’s internal memory.
This Services does not uses these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collection information and to improve their services. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
[I|We] may employ third-party companies and individuals due to the following reasons:
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by [me|us]. Therefore, I strongly advise you to review the Privacy Policy of these websites. I have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
This Services do not address anyone under the age of 13. [I|We] do not knowingly collect personal identifiable information from children under 13. In the case [I|we] discover that a child under 13 has provided [me|us] with personal information, [I|we] immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact [me|us] so that [I|we] will be able to do necessary actions.
[I|We] may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. [I|We] will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at support@evolgence.com